Our Carers
Being welcomed into someone's home is a privilege we never take for granted. Our carers are thoroughly vetted, locally trusted, and genuinely passionate about what they do - so you can feel completely comfortable from day one.
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Director
Zoe Ormerod
Education:
• Certificate IV in Ageing Support
• Advanced Diploma of Community Sector Management (currently studying)
My journey in home support began in 2018 as an independent Home Support Worker. As demand for quality support grew, I founded Latrobe Valley Home Support Services in late 2021. As Director, I am passionate about supporting our aged care community and their families through high-quality, person-centred support that promotes independence, dignity and choice, enabling people to remain living in their own homes for as long as safely possible.
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I am committed to building a team that genuinely cares and makes a positive difference in the lives of the people we support every day.
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While I am passionate about my work, my two children will always be my greatest priority and inspiration. Outside of work, I enjoy spending time with my family, children and our horse, exploring nature (particularly rainforests and waterfalls), cleaning and playing the flute.
Manager
Lisa Ormerod
Education:
Diploma in Community Services
I have spent many years in leadership roles, supporting teams, building relationships, and creating environments where people feel valued and supported. After a rewarding career managing early childhood centres, I brought my experience and passion for people to LVHSS, where I'm proud to be part of a team making a meaningful difference in people's lives.
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I believe great leadership is built on connection, kindness, and a good sense of humour. I enjoy getting to know people, celebrating their strengths, and helping create a workplace where everyone feels they belong.
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Outside of work, I enjoy spending time with my husband and our daughter, who is horse crazy. When we're not riding, you'll usually find us camping, exploring new places, or enjoying a four-wheel-drive adventure. We love the outdoors and making memories together.
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Team Leader and Support Worker
Sharon Aitken
Education:​
Certificate IV in Ageing Support (currently studying)
I am passionate about helping our aged care community remain living independently in their own homes for as long as possible. It is a wonderful feeling knowing that I can make a positive difference in someone's day and support them to maintain their independence, dignity and quality of life.
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As Team Leader, I enjoy supporting and mentoring our team, helping to create a positive workplace culture and ensuring our clients continue to receive high-quality, compassionate care.
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I am a proud mother of five children and have several grandchildren who are my world. Family is very important to me, and I bring that same care, compassion and understanding to the clients and team members I support.
Support Worker
Jayme Heal
Education:​
Certificate IV in Ageing Support (currently studying)
I have been working for LVHSS since June 23. I absolutely love this job and am incredibly grateful to be working for Zoe.
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I am passionate about health and fitness and am highly active on my time off. I like to cook and have two gorgeous girls that keep me remarkably busy.
Support Worker
Abby Siddle
Education:
Certificate III in Individual Support (Ageing, Home and Community)
As a Support Worker, I love building meaningful connections with clients and supporting them in a way that makes them feel valued, heard and understood. I believe strong relationships are the foundation of great care. I take pride in being professional, reliable, compassionate and respectful while promoting each person's independence, dignity and individual goals.
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When I'm not working, you'll usually find me outdoors enjoying hunting, camping, fishing or learning more about homesteading. I've always felt like I was born in the wrong era and love the idea of living a simpler, more hands-on lifestyle.
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Support Worker
Trifena Bungasalu
Education:
​Certificate III in Individual Support
I love supporting clients to enjoy life, explore new places and stay connected with the things that bring them joy. One of my favourite parts of my role is listening to the stories, experiences and memories that clients share, and learning about the places they have visited throughout their lives.
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I enjoy building meaningful connections and helping people maintain their independence while continuing to do the things they love. A fun fact about me is that I can speak four languages and enjoy connecting with people from a variety of cultures and backgrounds.
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Support Worker
Kylie Angus
Education:
Certificate III in Individual Support (Ageing)
I am passionate about helping older people remain living independently in their own homes for as long as possible. I enjoy building meaningful connections with clients and supporting them to maintain their confidence, dignity and quality of life.
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Outside of work, I love spending time with my fur babies – my dog and two cats – who are a very important part of my family.
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Support Worker
Robyn Taylor
Education:
Certificate IV in Ageing Support
In 2024, I moved from Melbourne to beautiful Gippsland and have been enjoying the wonderful lifestyle that country living brings.
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I have over 15 years of experience working in home support across aged care and disability services. I am passionate about helping people maintain their independence, feel valued, and continue living comfortably in their own homes. I hold a Certificate IV in Ageing Support and am proud to be part of the team at Latrobe Valley Home Support Services, continuing to do work that I truly love.
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Outside of work, I enjoy gardening, cooking, exploring the beautiful Gippsland bushland, and spending quality time with my family.
Support Worker
Mick Creely
Education/ Experience:
N/A
I have owned and operated my own handyman and roof restoration business for the past 14 years, bringing a wealth of practical experience and a strong work ethic to everything I do. I'm passionate about helping people and enjoy using my skills to make a positive difference in their homes and lives.
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Outside of work, I live with my partner, our two children, and our three dogs—one Greyhound and two Chihuahuas. I'm an avid Collingwood supporter (Go Pies!), and we enjoy travelling around Australia in our caravan, fishing, gold prospecting, and fossicking for gems. I'm also proud to be a descendant of the Tasmanian Palawa Aboriginal people.
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Garden Support Worker
Kevin Johnson
Experience:
3.5 years working with LVHSS
I enjoy helping people remain independent and continue doing the things they enjoy while living in their own homes. As part of the LVHSS team, I take pride in providing reliable support and helping clients maintain safe, tidy and enjoyable outdoor spaces through our garden maintenance services.
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Outside of work, I love spending time outdoors, riding dirt bikes, playing the drums and training in Taekwondo.
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Support Worker
Tammy O'Halloran
Education:
Diploma of Community Services
Although I didn't start out in this industry, I have quickly discovered how rewarding it is to support our aged care community and make a positive difference in people's lives.
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Helping clients remain independent in their own homes and connected to their community brings me a great deal of joy and a unique sense of fulfilment.
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I enjoy meeting new people, listening to their stories and learning from their experiences. Outside of work, I enjoy reading, watching a variety of genres, and spending time sewing and quilting.
Support Worker
Milton Treasure
Experience:
2.5 years working within the industry
I enjoy working in a role where I can support people to remain active, independent and connected to their community. Whether assisting with appointments, community access or providing companionship, I enjoy helping make life a little easier and more enjoyable for the people I support.
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One of the most rewarding parts of my job is seeing a client happy and smiling at the end of a visit, knowing I made a positive difference to their day.
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Outside of work, I enjoy bike riding, watching AFL football, gardening, going for drives and dining out.
Support Worker
Joanne Simpson
Education:
Certificate III in Community Services (Aged Care Work)
I am a passionate aged care professional with over 20 years of experience supporting older people and their families. Throughout my career, I have been committed to providing person-centred care that promotes dignity, independence and quality of life.
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I believe every person deserves to feel valued, respected and supported, and I am dedicated to making everyday care safe, meaningful and enjoyable. Building genuine connections and helping people remain comfortable in their own homes is one of the most rewarding parts of my role.
Assisting Locals Since 2021
Latrobe Valley Home Support Services was founded by Zoe in late 2021, after years of working hands-on as a home support worker herself. Zoe knows this work from the ground up, and that's exactly what makes LVHSS different.
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With a team of over 10 local carers who genuinely love what they do, LVHSS supports elderly and disabled Gippsland residents with everything from personal care and domestic assistance to transport, shopping, and social support - all in the comfort of their own home.
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Every person on this team was chosen because they care. Not just about the job, but about the people behind it.
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"She has made our life much easier" — Cathye E
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"Always on time and reliable - an absolute angel" — Julie H
